#Accelerate shows why it is the must attend event for Web/Digital Analysts and Marketers: A full day packed with content and speakers with no breaks other than lunch…exhausting, right? Not in the least. #Accelerate, the first conference I have attended with a hash tag in its name, delivered as promised. I was wowed by great […]
This year’s NCDM conference was a huge success. If you missed it, you missed Harland Clarke receiving the Gold Award for their partnership with Zions Bank in developing the Rapid Deployment Intelligent Onboarding Program. Check out how Zions and Harland Clarke are working together to increase customer engagement and retention through the use of data-driven […]
In support of the upcoming Financial Technology Innovation Forum, I recently sat down with Finance IQ to share some insights on mobile applications for the Financial Services Industry. Check out our interview below. The impact mobile applications will have on Financial Services companies is not yet clearly defined. As mobile increasingly becomes an ever more […]
I first met Chad McDaniel, President of Execs in the Know, at the recent Customer Response Summit. I was honored to be invited as a guest on his radio show, Voice of the Customer, to discuss social media as an emerging customer response channel. Thanks to all of the listeners for their great questions, and […]
The Customer Response Summit [#crsummit ] is a powerful event meant to be a place for leading edge companies to share ideas, best practices and success stories with each other. I had the privilege to speak at the event and was a key contributor to a superb display of thought leadership in one of the […]