Is it real, or is it Virtual Banking Assistant?

Posted by on June 29, 2020 at 2:25 pm

There’s a new virtual assistant in town, and it’s danged smart. Its name, appropriately enough, is Virtual Banking Assistant from Fiserv.* And while virtual banking assistants are no longer new, this one impresses in its cutting-edge conversational capability. A recent Fiserv press release states: Rooted in Natural Language Processing (NLP), deep learning and AI technologies […]

Mobile payment and the business of predicting

Posted by on February 15, 2013 at 3:57 pm

For a while it looked as though Google Wallet was going to take the world by storm. At least, last year many an expert predicted as much. This year, they are predicting instead that the likes of banks, Visa and Paypal will grab and run with that ball. In, Kevin Fitchard writes, “Google and […]

Trust in financial institutions rises among consumers

Posted by on December 14, 2012 at 9:20 pm

A higher number of consumers expressed more optimism in the financial services industry as the economy shows signs of stabilization. A reported 23 percent of survey respondents say they trust the nation’s financial systems, up two percentage points from the same study conducted in June, according to the most recent Chicago Booth/Kellogg School Financial Trust […]

More banks market prepaid debit cards to all demographics, incomes

Posted by on September 25, 2012 at 7:58 pm

Prepaid debit cards carry the reputation for appealing primarily to the un- or underbanked demographics. Individuals belonging to this sector typically rely upon cash, check-cashing services and alternative financing solutions to avoid traditional bank products, such as checking or savings accounts. However, new data reveals more financial institutions are expanding their prepaid offerings to not […]

Will mobile apps make brick-and-mortar banks obsolete?

Posted by on August 6, 2012 at 8:51 pm

More financial institutions are beefing up their mobile channels to provide more variety and convenience to existing customers and boost customer acquisition figures. However, some industry analysts say that this strategy may backfire and only quicken the pace at which brick-and-mortar banks become less utilized by consumers. Analysts say there are several features – ranging […]