Author Archive
Originally posted July 15, 2014. Things have flipped. Not long ago the likes of Starbucks and McDonald’s enjoyed a competitive advantage by providing free onsite Wi-Fi. Today, that’s pretty much de rigueur. Providing onsite Wi-Fi is not so much a competitive advantage as not providing it is a competitive disadvantage. Likewise, offering mobile banking, once the sign of a forward-thinking […]
We’re fortunate to live in an age where medical and scientific knowledge guide us toward valid preventive measures to control the spread of SARS-CoV-2. Still, it is both good business and good humanity to speculate about the world that will emerge once this horror is behind us. There is widespread agreement that it will look […]
Though cybersecurity and cyber fraud are frequent topics of interest, one cannot bring up the importance of solid passwords often enough. In that spirit, here’s wishing you a happy World Password Day. Ready for some scary facts? According to a new report from LastPass, 91 percent of us agree that using the same password for everything […]
I am fortunate to have been published a few times in The Financial Brand. I think this one, originally published in June, 2014, bears reposting. It’s called “Avoiding Digital Parity,” a danger the financial services industry has faced and still faces. As I said way back when, rather than cut and paste it here, I’ll invite you to click here and to […]
At the outset of the Trump administration, questions loomed about the future of Dodd Frank, the payments industry, and fintech in general. Here’s a look at my situation analysis, three years later. Originally posted March 8, 2017. * * * Perhaps you heard: The United States has a new administration. Relax. I’m not going to opine […]