Archive for June, 2020

Is it real, or is it Virtual Banking Assistant?

June 29, 2020

There’s a new virtual assistant in town, and it’s danged smart. Its name, appropriately enough, is Virtual Banking Assistant from Fiserv.* And while virtual banking assistants are no longer new, this one impresses in its cutting-edge conversational capability. A recent Fiserv press release states: Rooted in Natural Language Processing (NLP), deep learning and AI technologies […]

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TBT: Functional is so last-decade

June 25, 2020

Originally posted July 15, 2014. Things have flipped. Not long ago the likes of Starbucks and McDonald’s enjoyed a competitive advantage by providing free onsite Wi-Fi. Today, that’s pretty much de rigueur. Providing onsite Wi-Fi is not so much a competitive advantage as not providing it is a competitive disadvantage. Likewise, offering mobile banking, once the sign of a forward-thinking […]

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Of cows and digital payments

June 22, 2020

In 1796, Dr. Edward Jenner observed that people once infected with cowpox, which is seldom deadly, later tended to prove immune to smallpox, which often is. It was from that observation that Jenner went on to develop a smallpox vaccine. Hang on to your hat, because I’m about to liken cows to digital payments. The […]

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TBT: Four years have passed since the Brexit vote

June 18, 2020

Hard to believe, but four years have passed since the UK voted to exit the European Union. Here’s a look back at predictions made within the payments industry at the time. Originally posted June 16, 2016 * * * Unless you were away climbing Kilimanjaro, you likely heard that last week the UK voted to […]

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Systemic racism and the digital equality opportunity

June 15, 2020

As I write, demonstrations continue around the country and show no signs of slowing. They have been for the most part peaceful and appear united in taking on systemic racism.  I realize that some people take exception to the term systemic racism. I find it apt, but my goal today is not to argue terminology. […]

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