Many banks are devoting more financial resources to mobile technology and this scenario is not expected to slow down in the near future. Most financial institutions see innovative technology as a cost-effective way to offer more convenience to consumers, gain a more loyal customer base and attract new demographics. While these points may be true, […]
More financial institutions and consumers alike are choosing to ‘go paperless’ and focus on digital platforms to send correspondence, manage financial accounts and engage in financial transactions. The benefit for banks is lower costs for drafting and mailing bank statements and notifications. Many consumers are going paperless as a way to reduce their carbon footprint […]
Many consumers who are still wary of electronic wallets, but want to explore new convenient ways of paying for items are utilizing new payment technologies that do not require them to input their personal financial information. Experts say that these new types of payment technology are becoming popular among demographics that are concerned about their […]
Online shopping, mobile banking and electronic wallets have changed retailers’ and banks relationships with customers. As consumers can more conveniently and expediently shop from home or with their mobile devices, many businesses are losing face time and more personal interactions with their customer base. However, experts say there are various ways that businesses can still […]
It would be so much easier if all customers adopted the same new technologies, all at the same time, and if we knew it was coming, say, a year in advance, so we’d have plenty of time to plan and implement the appropriate strategies. But customers are all over the place. Some want to talk […]