Digital payments

Et tu, Libra?

Posted by on December 14, 2020 at 10:12 am

While regulators circle Facebook, Libra adds insult to injury. Right now isn’t the best time to be Facebook. I shall defer to the New York Times to sum up the social media giant’s current regulatory woes: The Federal Trade Commission and more than 40 states accused Facebook on Wednesday of buying up its rivals to […]

TBT: These days, who isn’t playing bank?

Posted by on December 10, 2020 at 9:04 am

It was a dreadful advertising campaign. I figure it’s safe to say that now, since the bank in question has long since been acquired by another bank, which was in turn acquired by another bank, and that one by another, and so forth.  The tagline was “We want to be your bank.” They even set it […]

$9 billion on Black Friday, $10.8 billion on Cyber Monday. And we’re just getting started.

Posted by on December 7, 2020 at 9:21 am

“Black Friday” and “Cyber Monday” are fast becoming misnomers. For decades the former referred to the biggest retail shopping day of the year, while the latter referred to the fairly recent phenomenon of online shopping. These days the terms are all but interchangeable, referring overall to the biggest retail and online shopping month. And it’s […]

TBT: A financial institution could learn a thing or two from a Harley rider

Posted by on December 3, 2020 at 8:50 am

Here’s a thought for moving forward: Not just frequency, but loyalty ONE FINE DAY amid the airline deregulation of the early 1980s, a visionary at American Airlines reasoned that it would cost nothing—and might just earn goodwill—to give unsold seats to frequent customers. In no time, the idea bled into other airlines and, later, into […]

How the pandemic is changing, or accelerating change in, the payments and other industries

Posted by on November 30, 2020 at 9:31 am

In the category of iconic TV shows, The Twilight Zone is right up there with Star Trek and The Simpsons. Just about every generation gets Twilight Zone references. To this day, almost no one reacts with bafflement when comedians and satirists do impressions of the show’s late host, Rod Serling. So I figure I can […]