*The below article was originally published by American Banker on August 17, 2011. Click here for the original article. Web fields were turning into mine fields for Dollar Bank’s customers, who were getting trapped by a simple navigation error that was cutting off their online banking sessions. “People were being instructed to enter a city […]
In support of the upcoming Financial Technology Innovation Forum, I recently sat down with Finance IQ to share some insights on mobile applications for the Financial Services Industry. Check out our interview below. The impact mobile applications will have on Financial Services companies is not yet clearly defined. As mobile increasingly becomes an ever more […]
For banks to maintain market share — and profit margins — in an uncertain economic climate, marketers will have to “think outside the box.” Please pardon the use of a cliché; in this case, it happens to fit. Increasingly, banks must walk the fine line between profitability and not letting new or increased fees drive […]
In a prior post, I suggested that raising rates elsewhere in order to compensate for a lowered debit interchange rate cap might not be prudent in every case. “To raise or not to raise” isn’t really the question. In fact, stated that way, it’s a trick question. It assumes an all-or-nothing approach. Not all clients […]
With the recent announcement that the Fed is setting the debit interchange rate cap at 21 cents, the financial services community breathed a collective sigh of relief. To be sure, 21 cents is less than what was charged in the past. But it’s better than the 15 to 20 cents that the market expected, and […]