Financial institutions and their customers took a hit during the recession and many are still struggling to overcome economic hardship. However, the results of a new study show that despite harsh financial times, the relationship between banks and their customers remains strong. The annual Customer Satisfaction with Retail Banks survey, conducted by J.D. Power and […]
It has been three years and Wells Fargo is finally rebranding Wachovia, whom they purchased for $15.1 billion dollars at the beginning of the financial crisis. Their methods range from changing signage on Wachovia branches to rolling the Wells Fargo stagecoach down Pennsylvania Ave in D.C. In addition, customers (especially those in the D.C. area […]
Google Wallet is officially here, and already the technology is showing a lot of promise. Check out this article from Mashable for some great insight into using Google Wallet, issues with privacy, and, of course, what comes next.
If you’ve ever worried about hackers making huge charges on your credit card or emptying your checking account, Visa® has good news. It plans to introduce microchip authentication for U.S. debit and credit cards, making it harder for unscrupulous scoundrels to access your account. These “Chip-and-PIN” cards will feature an embedded microchip and require a […]
Online banking platforms have long been heralded for the level of convenience they offer customers, but new research shows there are financial benefits for both consumers and banks as well. A recent Fiserv reports explains that customers who receive e-statements and e-bills through online banking platforms are 64 percent less likely to contact Customer Service […]