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Online shopping, mobile banking and electronic wallets have changed retailers’ and banks relationships with customers. As consumers can more conveniently and expediently shop from home or with their mobile devices, many businesses are losing face time and more personal interactions with their customer base. However, experts say there are various ways that businesses can still […]
It would be so much easier if all customers adopted the same new technologies, all at the same time, and if we knew it was coming, say, a year in advance, so we’d have plenty of time to plan and implement the appropriate strategies. But customers are all over the place. Some want to talk […]
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Many analysts are split over how quickly mobile technology will become more widely adopted. A new report suggests that as smartphones develop more multifaceted payment methods, more consumers are likely to accept mobile technology and electronic wallets as a primary payment system. The study, conducted by Pew Internet, reveals Americans are becoming more comfortable using […]
Mobile banking is quickly becoming one of the features customers factor in when shopping for a new bank. Mobile banking platforms add a new layer of convenience for on-the-go consumers, allowing them to inquire into their balance and transfer funds. But the results of a new report show that a new mobile banking feature may […]