Author Archive
The idea behind healthy competition is that it tends to spur invention, efficiencies, and improvements. Except, let’s be honest. Sometimes that part about efficiencies is a stretch. When myriad players scramble to build proprietary solutions to a common challenge, efficiency can suffer, and chaos—costly chaos—can reign. For that reason, sometimes it makes sense even for competitors […]
It was an honor to be asked to speak at the Financial Brand Forum. When people actually showed up to hear me flap my jaws, I was as flattered as I was relieved. For those who weren’t able to join me there, here’s a summary of my remarks, written by Bryan Ochalla, posted today on […]
Early in the 19th century, a young man was so taken with barnacles that he actually wrote books about them. One thing that captured his imagination was how easily changes in the water could wipe out most of a population. But he noted that sometimes a few barnacles managed to adapt and survive. These would […]
Part 1: Making it Digital But Keeping it Personal Once upon a time, families gathered in living rooms and listened to the radio. Later, they watched TV. In the morning before or in the evening right after work, adults in the family perused the newspaper. Or so I’m told. Whether or not that’s how it […]
This post is a reminder that tomorrow I’ll be participating as a panelist at Bank Innovation 2014 at the Grand Hyatt in Seattle. Perhaps you remember the Bank Innovation people. You know, the ones who were kind enough to list me—ahead of Ashton Kutcher, don’t forget—as a “Bank Innovator to Watch.” Our topic is “Advanced Bank Marketing […]