Author Archive
How quaint: The other day I saw someone use cash to pay for groceries. I’m being facetious. Despite making my living in the digital payments business, even I stoop to the occasional cash transaction. The kid who mows my lawn doesn’t accept ACH transfers. Still, I have to wonder: How much longer will coins and […]
THOUGH I WORK in a cutting-edge technology business, I am neither inured to nor beyond appreciating how the wonders of technology have transformed the world you and I get to live in. Not too long ago, not even royalty had our standard of living, what with climate-controlled homes, luxury cars, and fridges filled with fresh […]
Nearly 37 years after physicist and author Isaac Asimov penned “A Cult of Ignorance” for Newsweek, this sentence is still often cited: The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that “my ignorance is just as good as your […]
WE HEAR it over and over: Digital banking is the future, and financial institutions are well advised to hop on that bandwagon yesterday or sooner. But the question has remained, Aside from keeping up with the times, what does digital banking offer financial institutions in terms of ROI? Happily, a recently completed study, “Quantifying the Value of Digital […]
Perhaps you heard: Cross-selling was in the news not long ago. United States Senator Elizabeth Warren’s comment “Cross-selling isn’t about helping customers get what they need” went instantly viral. There’s no telling how many people it reached and prejudiced against what can be a mutually beneficial customer service. To say that alleged abuses make cross-selling […]