Author Archive

From bezels to bombs: ATM fraud runs the gamut

January 6, 2020

Some thieves take on smart ATMs with high tech gadgetry. Others, you could say, have a shorter fuse. The United States Department of Justice recently sent notifications to 2,000 residents in my home state of Utah. Recipients are presumed victims of one Alexandru Cosmin Licsor, freshly extradited from Romania. The purpose of the letter was to inform […]

Posted in Uncategorized | Comments Off on From bezels to bombs: ATM fraud runs the gamut

(TBT) New Year’s resolutions: the most popular, the most broken

January 2, 2020

  Originally posted December, 29, 2016  The New Year is nearly upon us. I need hardly point out that, for a lot of us, that means making and promptly breaking one or more resolutions. For a bland definition of the ubiquitous New Year’s Resolution, look no further than Merriam-Webster: A promise to do something differently in […]

Posted in Uncategorized | Comments Off on (TBT) New Year’s resolutions: the most popular, the most broken

Bootstraps and the unbanked

December 30, 2019

I shall open this week’s post by quoting Neal deGrasse Tyson. Tyson is a bestselling author, director of the Hayden Planetarium (part of the Department of Astrophysics at the American Museum of Natural History in New York), and, according to People magazine, the sexiest astrophysicist alive.  (One wonders why People felt the need to qualify “sexiest astrophysicist” with “alive.” It’s hard to imagine […]

Posted in Uncategorized | Comments Off on Bootstraps and the unbanked

TBT: Digital customers shouldn’t have to navigate an obstacle course

December 26, 2019

Originally posted December 17, 2014   Last week, a friend of mine, also in marketing, posted this after fighting his way to live chat on Adobe’s website: “Adobe live chat is immensely helpful—once you get there. First you must prove your worthiness. You must navigate a maze, undergo a colonoscopy, pass a written exam on String Theory, […]

Posted in Uncategorized | Comments Off on TBT: Digital customers shouldn’t have to navigate an obstacle course

Can’t come up with the right gift? These offbeat services probably won’t help. (But they’re funny.)

December 23, 2019

You’ll recall that online merchants pulled in $7.4 billion in sales on the day following Thanksgiving. Biggest online Black Friday to date.  Thanks to Fiserv’s 2019 SpendTrend® Holiday Snapshot, we now know a bit more. For instance, “…spending via mobile wallets increased more than 80%, as consumers continue adopting new payment methods.” Also: “Black Friday brick-and-mortar sales were […]

Posted in Uncategorized | Comments Off on Can’t come up with the right gift? These offbeat services probably won’t help. (But they’re funny.)