Author Archive
Everyone knows that Charles Darwin introduced the phrase survival of the fittest. Well, almost everyone. It would take Darwin by surprise, however, since in fact he didn’t say it. He didn’t even imply it. Which is just as well. Survival of the fittest doesn’t quite work. Fittest is a superlative, meaning there can be only […]
Here’s great news: Fiserv Forum 2018 is upon us! It’s your chance to experience experts, visionaries and world-class speakers … the latest fintech innovations … exchange ideas with Fiserv product experts … and engage with other financial services professionals. While you’re at it, you can explore the latest Fiserv innovations and have hands-on access to […]
Financial institutions began catching on to loyalty programs a couple of decades ago. Now they’re so commonplace that “loyalty program” is part of everyday speech. Banks can even advertise with headlines like “Join our loyalty program” without fear that consumers will say, “Join your what now?” But I submit that loyalty programs don’t create loyalty. […]
Amid talk of changes wrought by digital banking, the media consistently overlook a centuries-old, venerated industry whose demise could put thousands out of work. Will no one speak up for the noble counterfeiter? Counterfeiting was inevitable from the moment currency was invented. As early as the fourth century BCE, nogoodniks in Mesopotamia were counterfeiting clay tokens. […]
TRUE STORY: A local business owner recently pulled up to an ATM only to be greeted by an out-of-order sign. Cursing his luck, he was about to speed off in search of another ATM when at the last minute a solution occurred to him. On other side of the wall holding up the ATM was a […]