Matt Wilcox Pro

The United States has faced its fair share of natural disasters in recent months, ranging from tornadoes and earthquakes to the more recent Hurricane Irene. During catastrophic events, many Americans scramble to get to ATMs and bank branches to make deposits, take out emergency cash and safeguard their valuables in safety deposit boxes, but finding […]

*The below article was originally published by American Banker on August 17, 2011. Click here for the original article. Web fields were turning into mine fields for Dollar Bank’s customers, who were getting trapped by a simple navigation error that was cutting off their online banking sessions. “People were being instructed to enter a city […]